Premier Services gives you that extra boost to conquer your social media goals

Your dedicated Implementation Consultant will get you started by providing dedicated onboarding assistance, a tailored setup, product guidance, and 1:1 admin training for each applicable Hootsuite product purchased.

You will also get access to the following:

  • A personalized training landing page
  • Unlimited access to Hootsuite Academy
  • One-on-one coaching calls with social experts
  • Expedited Technical Support across email, messaging, social and, telephone
  • An assigned Account Team Guided Onboarding Support

REGISTER FOR A 1:1 COACHING SESSION

Elevate your social media strategy by connecting with a subject matter expert

Designed for champions & admins of a Hootsuite organization to work through best practices, and build momentum towards your social goals & objectives via a focused one-hour 1:1 session.

Contact your Account Team today.

GET CERTIFIED WITH HOOTSUITE ACADEMY!

Build your skills or advance your social media expertise by getting certified

Designed to help new & experienced social media users expand their knowledge and take the next leap in their careers with access to a full suite of Hootsuite Academy courses.

  • Hootsuite Platform Certification: Develop the skills to use core Hootsuite products to their full potential
  • Social Media Marketing Certification: Develop foundational social marketing skills to grow followers, engagement, and business results
  • Advanced Social Advertising Certification: Enhance your ability to plan and execute a successful social ads campaign
  • Social Selling Certification: Establish a professional social media presence, researching and planning your social selling activities, and prospecting and engaging on social media.
  • Social Media and You Certification: Build a more influential and respected online presence. Optimize your social profile, share valuable content, and engage respectfully and productively in social media communities
  • Social Listening Certification: Learn the theory behind social listening—what it is, why it matters, and how to do it effectively—then see how industry experts put it into practice.
  • DEI on Social Media Certification Course: You’ll learn what diversity, equity, inclusion and accessibility (DEI&A) looks like on social media, and how to successfully implement it into your strategy on social.
  • Advanced Social Media Strategy: We partnered with Syracuse University to design a course to grow your strategic skills and lead your organization's social media strategy (1 course per Premier Customer)
  • Request Academy Access: Contact your Account Team to request access today
Certification Courses

GET YOUR PERSONALIZED LANDING PAGE

Compliment your training with a standalone resource webpage

Designed to offer easy access to short video snippets and allow your Hootsuite users to get everything they need to get started Hootsuite.

  • See an example of a Premier Customized Onboarding Page here
  • Contact your dedicated Account Team to get your page
Sample Landing Page

WORLD CLASS TECHNICAL SUPPORT

Get expedited Worry Free Technical Support when you need it

As a Premier customer, you get priority access to email, chat, and phone support. Need help quickly?

  • Jump to the top of the priority queue [Social, Email, Chat and Phone]
  • 4-hour SLA Service Response Time [ Mon-Fri 9 am-5 pm local time]
  • 1-hour SLA Service Response Time for Critical Business Impact Issues [24/7 Support, English, Email Only]"
  • Get immediate Phone support for up to 5 main contacts. Contact your Account Team to activate
Hootsuite Support Centre